Please contact us via email at support@wegamc.com, or contact the customer helpline at +44(0)20 3 637 6240.

Now that you have your new City Wega card, sign it on the reverse and follow the instructions below to activate it. A) You can activate your City Wega card via the City Wega app, available on the App store and Google Play, Step 1: Login to the Wega app, and tap “Activate Card” on your home screen. Step 2: Enter the cardholder ID (CHID) number on the accompanying letter you received, and your date of birth. Step 3: Play your card. Hold your Wega card near your mobile phone mic, and press the Mastercard symbol after the countdown. The audio tone will then be registered by the app. B) Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

You can retrieve your pin by selecting Card actions within the app and tapping the button “Show Pin.”

You may top up your City Wega card by payment card, bank transfer and neosurf voucher. You can read limits and conditions on https://kezart.com/clients/wegamc/terms-of-service/

To add an extra layer of security, you can turn on fingerprint, passcode, card acoustic signal, face ID, and voiceprint to unlock your app. 1. Select the "More" button on the far right corner at the bottom of the screen. 2. Press security authenticators. 3. Tap on one of the security authenticator you wish to add and follow instructions

Your Mancity card should function anywhere that Mastercard is accepted in the High street and Online. Except for Pay at Pump that does not work like a normal transaction, in fact, they operate without advance card authorization. For instance, when you pay in the shop, the transaction is validated electronically before it is completed, so we know the money is available. This is not possible at Pay at Pump, so we would be unable to protect your account by going into a negative balance. Of course, you can, fill up your car and pay at the till. Furthermore, it is worth bearing in mind that some merchants don't keep their systems up to date, so from time to time we see situations where Mancity cards aren’t recognised. Please let us know if you come across this kind of issue and our dedicated team will help you.

Yes, your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognised during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

To order an additional City Wega card, Wega Youth card, or a digital card: On the Home screen of your City Wega app, please select the circle with a plus sign in it, on the top right-hand corner. Choose the card you wish to add.

City Wega Youth cards cannot be used for the following services: fuel stations, toll and bridge collection points, online gambling & betting websites, dating and escorting services, massage parlours, personal services (aka miscellaneous general services), packaged stores (beer, wine and liquor), cigar stores, alcoholic drink places, and direct marketing - inbound tele-services merchants.

Payment can be made in £, €, $ and more. A Foreign Exchange fee of 3.00% will be applied on currency outside of the UK. A POS International fee of £1.50 will also be applied. https://kezart.com/clients/wegamc/terms-and-conditions/

Payments made with a City Wega card cannot be cancelled but can be refunded by a merchant, if the merchant decides to conduct a refund.

When a refund is processed by a merchant it can take up to 8 days to clear in your account. Since this process is initiated by the merchant, City Wega recommends that you liaise directly with the merchant if you are experiencing delays.

We advise you to block the card immediately by selecting "Card actions" on the Home screen of the City Wega app, and tapping "Block Card." In addition, please contact our City Wega support team on +44 (0) 161 883 1501 so that the transaction can be investigated.

In case you have been charged incorrectly by a merchant, we advise you to contact the merchant directly for this to be resolved. If the merchant refuses, the City Wega Support team will need evidence that you have tried to resolve the situation with the merchant prior to disputing the transaction with City Wega.

If you have lost your City Wega card, please contact the Customer Support via email to support@wegamc.com or contact the customer helpline at +44(0)20 3 637 6240.

The City Wega card is a payment card for use at retail locations and webshops that accept Mastercard cards in payment for products or services. The City Wega card is issued by Transac payment limited, an electronic money institution that is authorized and regulated by the Financial Conduct Authority of the United Kingdom. This is a payment method tailored to City Fans, by City fans. Get your card today and use the City Wega card and City Wega app as your main payment service solution. Collect Wega points for every £1 spent and enter to win the most exclusive experiences such as pitch-side passes, VIP tickets, admission to the first team training, a chance to meet the players, and more.

The City Wega card can be used by adults age 18 or older. Minors from age 13 to 18 may used a Wega Youth Card, if added to the City Wega account of a parent or guardian. The City Wega app and City Wega card are currently for UK citizens only.

The City Wega card is a unique prepaid Mastercard which employs state-of-the art FIDO-certified authentication technology to provide users with the most secure payment card on the market. City Wega cardholders will be able to secure online transactions with a PIN and biometric options such as fingerprint, face and voice recognition, and have the option to use the exclusive patented acoustic technology that can emit a secure tone which will enable users to log in to the app, and in the future, pay online.

Your City Wega card is valid for 2 years from the date of issuance.

The City Wega card is issued by Transac Payment Limited, which is authorised and regulated by the Financial Conduct Authority in the United Kingdom as an electronic money institution.

Any Apple device with iOS 11.0 or higher. Android coming soon.

To add an extra layer of security, you can turn on fingerprint, passcode, card acoustic signal, face ID, and voiceprint to unlock your app. Select the "More" button on the far right corner at the bottom of the screen. Press security authenticators. Tap on one of the security authenticators you wish to add, and follow instructions.

Yes you have to be 18 years of age or older. But a parent can order one City Wega card for him/herself and up to two additional cards. These can be in the form of additional City Supporter's cards, digital cards, or Wega Youth cards for his/her children age 13 to 18 years.

City Wega cards are currently only available for purchase on the City Wega app for iOS / Android.

You can buy up to 3 City Wega cards, physical and virtual. The prices are as follows: City Supporter's Card: £9.90 Additional Card: £9.90 Wega Youth Card: £9.90 Virtual (Primary or Additional): £7.90

Due to financial payment regulations, you need to register in the City Wega app to get City Wega card.

Yes, physical and virtual City Wega cards are totally secured by Mastercard Secure Code.

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

If you have not yet activated your card, you will be prompted to enter information that your card provider will use to confirm your identity. Your information will be validated immediately by your card provider and then you will be prompted to create a password to activate the service. Once activated, your Mastercard card number cannot be used without your personal password for online purchases with online retailers participating in Mastercard SecureCode. If you have already activated your card, after you enter your card number during checkout and submit your order, a Mastercard SecureCode window will appear and your card provider will display an authentication page. Enter your username and password or authenticate through the method handled by your card provider and click submit. Once your identity is verified by your card provider, your checkout continues.

If you have forgotten your password, just click the "Forgot your password" link in the authentication window and follow the instructions provided by your card provider. Always be sure to keep your password safe and never write it down. If you ever suspect that a fraudulent purchase has been made using your City Wega account, contact City Wega Support Team on +44(0)20 3 637 6240 or via email at: support@wegamc.com immediately.

The Personal Message appears automatically in the Mastercard SecureCode authentication screen during checkout. It's an extra piece of validation to assure you that this is, indeed, an authentic MasterCard SecureCode window and that it's safe to enter your password here. You should always check to see that the Personal Message appears correctly.

Yes, physical and virtual City Wega cards are totally secured by Mastercard secure code and can be used online.

A payment transaction with a City Wega card is semi-instantaneous as the verification, authorisation and redemption is done electronically.

Your City Wega card should function anywhere that Mastercard is accepted. *Except for Pay at Pump services, which do not function like a normal transaction. Pay at Pump services operate without advance card authorisation. City Wega cardholders do have the option to fill up and pay at the till. Furthermore, cardholders should note that some merchants do not keep their systems up to date, so occasionally there may be situations where City Wega cards are not recognised. Please let City Wega Support know if you come across this kind of issue, and our dedicated team will help you. Please contact us via email at support@wegamc.com, or contact the customer helpline at +44(0)20 3 637 6240.

If you would like a refund of your unused City Wega card please contact us via email to support@wegamc.com or at the customer helpline +44(0)20 3 637 6240. Customer Support will advise you accordingly. You will need to provide proof of City Wega card ownership and your identity. A £12.00 fee will be charged for the refund. Check the full Terms and Conditions on this website for all applicable conditions. https://kezart.com/clients/wegamc/terms-and-conditions/

When a refund is processed by a merchant it can take up to 8 days to clear in your account. Since this process is initiated by the merchant, City Wega recommends that you liaise directly with the merchant if you are experiencing delays.

You must inform us via email at support@wegamc.com or contact the customer helpline at +44(0)20 3 637 6240.